{"id":552,"date":"2021-09-16T15:56:28","date_gmt":"2021-09-16T13:56:28","guid":{"rendered":"http:\/\/www.atelierfilafil.it\/?page_id=552"},"modified":"2021-11-22T16:30:53","modified_gmt":"2021-11-22T15:30:53","slug":"termini-e-condizioni-di-reso-e-rimborsi","status":"publish","type":"page","link":"https:\/\/www.atelierfilafil.it\/en\/termini-e-condizioni-di-reso-e-rimborsi\/","title":{"rendered":"Returns and Refunds Terms and Conditions"},"content":{"rendered":"
With Atelier Fil \u00e0 Fil you will have at your disposal an attentive and punctual after-sales service that guarantees you your remote purchase over time.
\nWe are confident that your Made to Measure garment will fit the best, however the first time around, there is a possibility that there will be some minor adjustments to be made.<\/p>\n
Any report (fit defects, imperfections or other) must reach our customer service within 30 days of receiving the garment or from the day the order is ready for collection at our boutique. If the report is made after 30 days, any interventions will be charged to the customer.<\/p>\n
If you feel that your garment needs small adjustments *, you can go directly to our boutique in Via Garibaldi 74, or you can contact your trusted tailor. We will refund the total amount spent on the change (up to 35 \u20ac)<\/strong> or double in the form of a voucher to use on your next purchases.<\/p>\n * See the list of possible adjustments here<\/em><\/p>\n To change the garment you will need to:<\/strong><\/p>\n DOWNLOAD and Print the change request form<\/a><\/strong><\/p>\n We are committed to guaranteeing you the best fit cropped to your figure, so if your tailor feels that it is not possible to improve your garment with small adjustments, we offer you the possibility of a free repackaging. Conditions for refurbishment<\/strong><\/em><\/p>\n MADE<\/strong><\/p>\n All standard garments can be changed only for evident defects or possibly replaced with another garment of equal \/ higher value. If the returned garment is suitable for return, a voucher of the same amount will be issued that can be spent in the following year. If you are not completely satisfied with your order, you can request a full refund by following our return policy.<\/p>\n For orders made to measure and completely personalized, art. 59 letter c) of the Consumer Code (\u201cExceptions to the right of withdrawal\u201d) in derogation from articles 52 to 58 of the same Code. Only unused and undamaged garments will be accepted, with the guarantee seal still applied. Atelier Fil \u00e0 Fil reserves the right to refuse to make the refund in the event that the garment shows evident signs of use or damage. Items that have been modified in any way will not be accepted.<\/p>\n To obtain a refund, proceed as follows:<\/p>\n Any shipment that does not comply with the previous conditions will be refused and returned to the sender without issuing any refund.<\/p>\n We also remind you that:<\/strong><\/em><\/p>\n Having satisfied the above conditions, the buyer has the right to be reimbursed for the full amount excluding shipping costs. Coupons or Discount Coupons used to purchase the garment will be replaced with new Coupons or Discount Coupons to be used for other purchases. The customer must return all purchased items, if they are part of a promotion, to receive a full refund. Any stored items will be charged at full market value.<\/p>\n RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR COMMUNICATION BY EMAIL A customercare@atelierfilafil.it<\/a> or registered mail.<\/strong><\/em><\/p>\n\n
Conditions for reimbursement of tailoring costs<\/h4>\n
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REPACKING OF THE GARMENT FREE<\/h4>\n
\nTo guarantee you the best possible result for your new garment, we ask you to:<\/p>\n\n
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Returns and withdrawals<\/strong><\/h4>\n
\nIt is not possible to return a garment that has already been used and \/ or without the appropriate guarantee seal.
\nAt the time of return it is necessary to fill in the appropriate form and send the garment in the appropriate packaging to the following address:
\nAtelier Fil \u00e0 Fil srls
\nVia Garibaldi 74
\n44121 - Ferrara<\/p>\n
\nThere are no monetary reimbursements except for extraordinary exceptions.<\/p>\nWITHDRAWAL<\/h4>\n
\nTo guarantee a high level of service, Atelier Fil \u00e0 Fil srls provides for the withdrawal of the contract, if the packaged garment presents: structural imperfections, wearability problems or impossibility of modifications. Atelier Fil \u00e0 Fil srls provides for the reimbursement of the amount paid following the fulfillment of the conditions listed in the Returns and refunds section.<\/p>\n\n
\nAtelier Fil \u00e0 Fil srls
\nVia G. Garibaldi 74
\n44121 Ferrara
\nITALY
\nWithin 15 working days of receipt of the garment, the amount will be re-credited with the same payment method used at the time of purchase if possible (Credit Card on the website, PayPal). Otherwise, the customer will have to communicate within the Return form<\/a> the bank details on which you wish to receive the refund.<\/li>\n<\/ol>\n\n